Returns and Refunds

Right to return

When you buy from me, you as the buyer have the right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer’s right in UK law). You have the right to do this up to 14 days after receipt of the items. You must then return the item, in its original condition, within a further 14 days. A full refund including the cost of the standard postage will be made within 14 days of my receipt of the returned item(s).

It is recommended that you use a tracked service for return. You the buyer are responsible for paying for the cost of return postage.

Unless faulty, items that are personalised, bespoke or made-to-order to your specific requirements, are non-refundable.

Cancelling a transaction.

If you wish to cancel your order, you must inform me in writing that you wish to do so. Notification via email is acceptable, but you may also use the standard contact form here.

If the goods have not yet been sent, refunds will be sent within 14 days of receipt of the notification of cancellation.

Otherwise I will provide a full refund of the cost of the item and standard outgoing postage costs within 14 calendar days of receiving the returned item(s).

You the buyer are responsible for paying for the cost of return postage.

Return of faulty goods

If your artwork is faulty, not as described, or not of satisfactory quality, you have legal rights under the Consumer Rights Act 2015.

If you notify me within 30 days of receiving the artwork, you may be entitled to reject it for a refund. After 30 days, you will normally be entitled to a repair or replacement where appropriate. If that is not possible, or does not resolve the problem within a reasonable time and without significant inconvenience, you may be entitled to a refund or price reduction.

If a fault becomes apparent within the first six months, it is generally presumed to have been present when the artwork was delivered, unless I can show otherwise.

These rights are in addition to your statutory rights when cancelling an online purchase.

Lost items.

If the item is lost in transit I will treat the contract as terminated and provide a refund. No item will be considered missing or lost before the expiry of a period of 45 days from the shippers normally expected date of arrival. This will vary depending on the destination.